Your satisfaction is paramount. If you have a problem or concern or if anything on this web site is not working correctly, please contact Kristi or call (775) 738-3520 (no texts).
Custom orders are usually negotiated via e-mail or phone. Photos of custom items are typically e-mailed to you for your approval prior to shipment.
SHIPPING & DELIVERY
Shipping and Delivery is the charge for Internet order processing, packaging, transport, and handling. The following shipping charges apply to orders:
|
Order Total |
USA |
Canada |
Other Countries |
|
$.01-$10.00 |
$10.00* |
$25.00*** |
$35.00*** |
|
$10.01-$32.00 |
$12.00** |
$25.00*** |
$35.00*** |
|
$32.01-$75.00 |
$20.00** |
$25.00*** |
$35.00*** |
|
$75.00+ |
Free |
$25.00*** |
$35.00*** |
*USPS Ground Advantage
**USPS Priority Mail
***USPS First Class Package International (Orders shipped to countries other than Canada may be subject to surcharge, if shipping cost exceeds $35.00. If a surcharge is required, you will be notified via email prior to your order’s shipment.)
Orders placed for shipment to zip codes 89801, 89815, 89828, 89802, and 89803 will be shipped or hand-delivered free of any shipping charge.
In-stock orders are typically shipped within 1-2 business days. You will be notified via e-mail of unexpected delays or expected ship dates for custom orders. If expedited shipping is desired, inquire for rate quote.
Orders are packaged securely to insure safe shipment to you. When shipping artwork that is under glass or contains glass components, non-breakage during shipment cannot be guaranteed. If such glass arrives broken, please replace it locally at your expense. Most artwork is framed in a manner that allows relatively easy glass replacement.
GIFT WRAPPING
Gift wrapping is available for most items for a $3.00 per order additional charge, which includes a gift enclosure card. Your gift message should be entered during the checkout process.If you wish to send multiple gifts, each to a different address, please enter each order separately, as only one shipping address per order is allowed.
RETURNS
If you are dissatisfied with any item for any reason within 30 days of your purchase date, please contact Kristi or call (775) 738-3520 (no texts). If she cannot resolve the problem, you may return the item at your expense in the condition in which it was received for a full refund of the product price less shipping and handling charges. Please pack the item well and ship it via a method that provides shipment tracking. No refunds will be given for items that are not received by either party if they were shipped via a method that does not provide shipment tracking. Send returns to:
Attn: Returns
Kristi Lyn Glass
PO Box 281630
Lamoille, NV 89828-1630
Prayer bead products come with a lifetime restringing guarantee. If your prayer beads become unstrung at any time, don’t worry! Simply return all the components to Kristi Lyn Glass at your expense to the above address. She will restring them for free and send them back to you at her expense. If some of your prayer beads’ components were lost when the strand broke, please contact Kristi or call (775) 738-3520 (no texts) to explain what is missing before returning the rest of the components to Kristi. Each set of prayer beads is unique, and Kristi may not have identical components available to replace the missing ones. However, she may be able to suggest replacement possibilities, depending on your prayer beads’ design. Whatever your problem, Kristi is eager to help solve it!
PRIVACY POLICY
By using this website, you agree to accept its Privacy Policy. Any personal information you enter on this site, including your email address, is not transferred to any third party or used to send you spam. Any cookies that this site puts on your computer are only used to enhance your shopping experience, such as remembering what items were in your cart if you navigated away from this page and came back later to complete your order. Any data entered on this website is utilized by ShipStation.com and Helcim.com to create shipping labels accept and process your payments, and update this website’s WooCommerce inventory and order processing software. See our Privacy Policy and these three entities’ respective privacy policies to determine their handling of your personal data. Google Analytics is used to gather impersonal data regarding traffic and use of this website. Kristi Lyn Glass LLC and its data processors are proud to be compliant with PCI security guidelines and the European Union’s General Data Protection Regulations (GDPR) to ensure the privacy of your personal information.
TERMS AND CONDITIONS
All products created by Kristi Lyn Glass and/or sold on this website are sold as is. Purchasers are responsible for these products’ use and care, and for reporting any potentially harmful product defects to Kristi Lyn Glass. Kristi Lyn Glass cannot be held responsible for any damages or liable for any harm or injuries that may result from these products’ ownership or use. By using the KristiLynGlass.com website and/or purchasing a Kristi Lyn Glass product, the user/buyer agrees to these terms and conditions.
PAYMENT SECURITY
Payments for all orders placed on this website are processed via Helcim. The information processed via Helcim is secure and encrypted. Kristi Lyn Glass never receives any of your private credit card or payment details, unless you place an order by phone. You may pay for your KristiLynGlass.com purchases via Helcim with one of these major credit cards: Visa, MasterCard, American Express, Discover, Apple Pay, or Google Pay. The WooCommerce shopping cart software used on KristiLynGlass.com is already certified as PCI DSS compliant, so your transactions made via this web site are as secure as currently possible.
COPYRIGHT NOTICE
SteedBeadsTM 2004 by Kristi Lyn Glass. SteedBeads Rhythm Beads, Mane Dangles, and Saddle Dangles have been created by Kristi Lyn Glass since 2004. The quick-release fuse on SteedBeads Rhythm Beads is a PROTECTED DESIGN 2004.
The design of Kristi Lyn Glass’ decorative pill organizers is a PROTECTED DESIGN 2002.
The design of Kristi Lyn Glass’ UnderCovers is a PROTECTED DESIGN 2018.
Please do not copy my designs or borrow, use, lift, display, or post them as your own work.