Free Shipping for US orders over $75.00!

CUSTOMER SERVICE

 

  • Your satisfaction is paramount. If you have a problem or concern or if anything on this web site is not working correctly, please contact Kristi Lyn Glass at Kristi@KristiLynGlass.com or (775) 738-3520.

     

    Custom orders are usually negotiated via e-mail or phone. Photos of custom items are typically e-mailed to you for your approval prior to shipment.

     

    SHIPPING & DELIVERY

     

    Shipping and Delivery is the charge for Internet order processing, packaging, transport, and handling. The following shipping charges apply to orders:

     

    Order Total USA
    Canada
    Other Countries
    $.01-$10.00 $2.50
    $12.00
    $17.00
    $.01-$50.00 $7.00
    $12.00
    $17.00
    $50.01-$74.99 $12.00
    $25.00
    $25.00
    $75.00+ Free
    $25.00
    $25.00

     

     Orders placed for shipment to zip codes 89801, 89815, 89828, 89802, and 89803 will be shipped or hand-delivered free of any shipping charge.

    In-stock orders are typically shipped within 1-2 business days. You will be notified via e-mail of unexpected delays or expected ship dates for custom orders. All shipments are via the United States Postal Service (USPS). Domestic shipments are via USPS Priority Mail if size/weight restrictions allow. International shipments are via USPS First Class Package International. If expedited shipping is desired, inquire for rate quote.

     

    Orders are packaged securely to insure safe shipment to you. When shipping artwork that is under glass or contains glass components, non-breakage during shipment cannot be guaranteed. If such glass arrives broken, please replace it locally at your expense. Most artwork is framed in a manner that allows relatively easy glass replacement.


    GIFT WRAPPING

     

    Gift wrapping is available for most items for a $3.00 per order additional charge, which includes a gift enclosure card. Your gift message should be entered during the checkout process.If you wish to send multiple gifts, each to a different address, please enter each order separately, as only one shipping address per order is allowed.

     

    RETURNS

     

    If you are dissatisfied with any item for any reason, please contact Kristi Lyn Glass at Kristi@KristiLynGlass.com or (775) 738-3520. If we cannot resolve the problem, you may return the item at your expense in the condition in which it was received for a full refund of the product price less shipping and handling charges. Please pack the item well and ship it via a method that provides shipment tracking. No refunds will be given for items that are not received by either party if they were shipped via a method that does not provide shipment tracking. Send returns to:

     

    Attn.: Returns

    Kristi Lyn Glass

    PO Box 281630

    Lamoille, NV 89828-1630

     

    PRIVACY POLICY

     

    By using this website, you agree to accept its privacy policy. Any personal information you enter on this site, including your email address, is not transferred to any third party or used to send you spam. Any cookies that this site puts on your computer are only used to enhance your shopping experience, such as remembering what items were in your cart if you navigated away from this page and came back later to complete your order. Any data entered on the PayPal website is governed by PayPal's privacy policy. Google Analytics is used to gather impersonal data regarding traffic and use of this website.

     

    TERMS AND CONDITIONS

     

    All products created by Kristi Lyn Glass and/or sold on this website are sold as is. Purchasers are responsible for these products' use and care, and for reporting any potentially harmful product defects to Kristi Lyn Glass. Kristi Lyn Glass cannot be held responsible for any damages or liable for any harm or injuries that may result from these products' ownership or use. By using the KristiLynGlass.com website and/or purchasing a Kristi Lyn Glass product, the user/buyer agrees to these terms and conditions.

     

    PAYMENT SECURITY

     

    Payments for all orders placed on this website are processed via PayPal. The information processed via PayPal is secure and encrypted. Kristi Lyn Glass never receives any of your private credit card or payment details, which is why orders may not be placed by phone or email. You may pay for your KristiLynGlass.com purchases via PayPal with a major credit card, electronic bank transfer, or your PayPal account. You do not have to set up a PayPal account to pay with  major credit card via Paypal. It is a very safe and secure way to shop. The shopping cart software used on KristiLynGlass.com is already certified as PCI DSS compliant, so your transactions made via this web site are as secure as currently possible.

     

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